TERMS & CONDITIONS
Payment:
We accept the following forms of payment:
- Visa
- MasterCard
- UnionPay
- MIR
-PayPal
SHIPPING & RETURN
SHIPPING
Shipping Method : Parcel Service
Shipping Area : Worldwide.
Shipping Rate : Shipment fee will be charged differently depending on the ordered items’ weight.
Delivery Time : 14-31 days
Please consider that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared.
Note:
Product layouts on the site may vary from the actual product.
Permissible deviations:
- Colour (the screen of each device has a different colour rendering, the allowable difference is 2-3 tones)
- Customs and Duties
The recipient will be held responsible for international shipments, which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country, and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned back and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
1. Address for returns and exchanges:
Contact customer centre for details
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment, please contact our customer centre
-the order has been delayed for more than ten days since payment, and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request via our customer centre within two days of receipt. You must attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number and name.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. In such case, please contact customer centre.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, colour, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer centre by email within one day of delivery.
*Please keep all contents of the original package, including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month, depending on your credit card issuer's billing schedule.
We accept the following forms of payment:
- Visa
- MasterCard
- UnionPay
- MIR
-PayPal
SHIPPING & RETURN
SHIPPING
Shipping Method : Parcel Service
Shipping Area : Worldwide.
Shipping Rate : Shipment fee will be charged differently depending on the ordered items’ weight.
Delivery Time : 14-31 days
Please consider that some products may take additional time for delivery and processing.
Important: Your order is shipped once your payment has been cleared.
Note:
Product layouts on the site may vary from the actual product.
Permissible deviations:
- Colour (the screen of each device has a different colour rendering, the allowable difference is 2-3 tones)
- Customs and Duties
The recipient will be held responsible for international shipments, which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country, and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned back and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
1. Address for returns and exchanges:
Contact customer centre for details
2. Requirements:
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment, please contact our customer centre
-the order has been delayed for more than ten days since payment, and you have not received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
**Return Instructions
(1) Post a return request via our customer centre within two days of receipt. You must attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email or phone.
(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number and name.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. In such case, please contact customer centre.
3) We do not accept return(s) if:
-you are returning the items just because you changed your mind (on size, colour, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer centre by email within one day of delivery.
*Please keep all contents of the original package, including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
Refunds
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month, depending on your credit card issuer's billing schedule.